Service Policies

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🏢 Building Access & Upper-Level Service

An upper-level service fee applies to apartments, condos, and high-rise buildings without direct ground-level access due to additional equipment transport and setup requirements.

• 3rd Floor Walk-Up: $75–$100

• 4th Floor & Above Walk-Up: $100–$150

• High-Rise Buildings (Elevator Access): $75–$150 based on parking distance and building access

Final fee is confirmed at booking based on layout and access conditions.

📆 Scheduling, Rescheduling & Deposits

• One (1) complimentary reschedule is permitted per customer.

• After the first reschedule, a $49 deposit is required to secure future appointments.

• Deposits are applied toward the total service cost.

• Deposits are non-refundable if an appointment is canceled again or missed.

This policy protects appointment availability and scheduling efficiency.

❌ Cancellation & No-Show Policy

• Same-day cancellations and no-shows are subject to a cancellation or trip fee.

• Any deposit paid will be forfeited in these cases.

• Repeated cancellations may require a deposit for all future bookings or result in refusal of service.

⏰ Arrival Window

Arrival times are estimated, not guaranteed. Traffic, weather, parking, and prior appointments may cause minor delays. We appreciate your flexibility.

💰 Pricing & Scope of Work

Pricing is based on the information provided at the time of booking.

Additional charges may apply if:

• Square footage differs

• Additional areas are added

• Heavy staining, pet contamination, or excessive soil is present

• Conditions significantly differ from what was disclosed

Failure to disclose extreme conditions may result in added charges or refusal of service.

🪑 Furniture & Preparation

We do not move furniture, personal belongings, electronics, or fragile items under any circumstances.

Areas must be cleared prior to arrival if cleaning underneath is requested. We clean accessible areas only.

Items moved by the customer must remain off carpet until fully dry.

🐾 Pet Odor & Urine Treatment

Pet odor and urine treatments are designed to improve conditions but cannot guarantee complete odor removal.

Odors may persist if contamination has reached padding, subfloor, baseboards, walls, or HVAC systems. Severe cases may require additional treatment or material replacement.

🔁 Re-Clean Policy

Concerns must be reported within 24 hours of service completion.

We reserve the right to inspect before determining if a re-clean is warranted. Re-cleans apply only to original service areas and do not cover permanent staining, wear, wicking, pet damage, or re-soiling.

🌧️ Weather & Equipment

Appointments may be delayed or rescheduled due to severe weather, traffic incidents, or equipment malfunction. Communication will be provided as soon as possible if changes occur.

🚗 Parking, Access & Safety

Customers are responsible for providing reasonable parking and clear access.

Parking fees, towing risks, gated delays, or excessive transport distances may result in additional charges.

Pets must be secured and children kept clear of active work areas during service.

Access to water and electricity is required unless otherwise arranged.

💳 Payment

Payment is due upon completion of service.

Accepted methods: Cash, Zelle, Debit, Credit, Apple Pay.

A 4% processing fee applies to card payments.

✅ Agreement

By scheduling service, you acknowledge and agree to all policies listed above.